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Fetch Rewards is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Fetch Rewards

Fetch Rewards
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fetch.com
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What is your customer experience with Fetch Rewards?
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points card rewards fetch email gift phone number gift card account
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Company responded
Angela G Rlr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Points ALL GONE? WHAT THE ***

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I have been adding points like crazy. I haven't touched it for about a month or two.

When I went back in, I knew I was so close to getting my Amazon gift card that I wanted, which was like $50 or $60 because I can't even tell anymore. On this stupid site, it shows a balance of 0. This is BS!

I contacted chat, and they were absolutely no help. Where are my points???

Preferred solution: I WANT ALL OF MY REWARD POINTS BACK ON MY ACCOUNT ASAP!!!!

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2 comments
Fetch
Fetch

Oh no! We are so sorry to hear about this.

This sounds like an issue for our Support Team. If you haven’t connected with them already, you may do so at support@fetch.com.

Fetch
Fetch

Oh no! We are so sorry to hear about this.

This sounds like an issue for our Support Team. If you haven’t connected with them already, you may do so at support@fetch.com.

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Company responded
Anonymous
map-marker Omaha, Nebraska

I'm not going to fill out any paper to join to get information to find out how to get my cards I'm not going to fill up my own debit card information to join to get my cars that's not how I'm going to

Please call me on my cell phone 712-308-**** to explain to me what's going on and why I have to join cuz I don't want to have to join with entering my debit card information when I don't have any money in my bank account yes that's correct no money in my bank account

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1 comment
Fetch
Fetch

Hello! We do not offer telephone support, but our agents are always ready to assist you at support@fetch.com!

Company responded
Brenda B Xzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Receipt not correct

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Fetch Rewards - Receipt not correct

Points weren't honored; it only recorded 1 bunny cookie, and I had 3. So why can't you correct the receipt?

Preferred solution: My missing points

User's recommendation: Still will

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1 comment
Fetch
Fetch

While we’re working to make sure that our software reads all receipts correctly, at times, it may misread an item. The Correct my Receipt feature is the most straightforward way to fix this: https://tinyurl.com/y46rfaw4 Should you need help with this, please email us at support@fetch.com. Thanks!

Company responded
taiwan p Ufg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Having trouble loading my card and I can't get in touch with anyone.

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I redeemed my points and the app shut down now it's not letting me get the card number I didn't have trouble the very first time I did it and now I'm unhappy.

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3 comments
Fetch
Fetch

We apologize for the inconvenience. Our Support Team is here to help you out with this. If you haven't reached out yet, you can do so at support@fetch.com.

Fetch
Fetch

Oh no! Please contact us at support@fetch.com, and we'll be happy to help. Talk soon!

Fetch
Fetch

Oh no! Please contact us at support@fetch.com, and we'll be happy to help. Talk soon!

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Company responded
Arleth C Wmc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Quiero comprar en shein con los fetch Rewards que gano

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Quiero comprar en shein con los fetch Rewards que gano

quiero comprar en shein y no me deja con los fetch rewards que me gano. no deja y yo veo que se puede, pero no sé cómo se hace.

ya lo he intentado muchas veces, necesito ayuda.

y también en muchas partes, como tiktok por ejemplo, veo que cuando escaneas un ticket y obtienes puntos puedes comprar en shein, o en otro tipo como amazon, pero yo quiero comprar en shein, y necesito que me digan cómo exactamente, porque cuando le pico a comprar en shein y entro, verdad, ya llega el momento de pagar, pero no se supone que tenga que pagar yo. yo no, pero ahí dice clarito que se puede comprar con fetch rewards.

Loss:
$10
Pros:
  • Yo que se

Preferred solution: Quiero comprar en shein con fetch Rewards y no me deja. (Es una queja)

User's recommendation: Que contesten más rápido y que den tutoriales de como comprar, y expliquen mejor, y que sea más fácil comprar con fetch Rewards en shein

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3 comments
Fetch
Fetch

Hola, nuestro equipo de ayuda estará encantado de atenderle en support@fetch.com. Esperamos hablar contigo pronto!

Guest

I want my Facebook account back so can you please give me my Facebook account back to me right now

Carmella Amz
reply icon Replying to comment of Guest-2671342

i know someone who can help

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Company responded
VALERIE D Qcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Reward certificate rejected at Marshall’s in store

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I had a $10 TJX reward from Fetch rewards. I was shopping at Marshalls in Costa Mesa near South Coast Plaza and the cashier said the numbers on the reward were invalid I asked her to input the numbers manually.

It still came up invalid number. Thats when I wrote to Fetch and they were not able to help me.

After a few days.I went to a different MARSHALLS and The gift reward was accepted! So yes, this has been resolved.

User's recommendation: If your reward doesn’t work at one place, take it to another.

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1 comment
Fetch
Fetch

Oh no! Please contact us at support@fetch.com and we'll be happy to help. Talk soon!

Company responded
Mary C Qxg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Set. Points multiple attempts to fix

Fetch Rewards - Set. Points multiple attempts to fix
Fetch Rewards - Set. Points multiple attempts to fix - Image 2
Fetch Rewards - Set. Points multiple attempts to fix - Image 3
Fetch Rewards - Set. Points multiple attempts to fix - Image 4

I have not been given my 4000 points: 1500 for struck snuggle and 2500 for the all detergent. I spent $12 for snuggle and over $23 for the all detergent.

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2 comments
Liyah Wim

Good luck! I can't get the points due to me either.

Fetch
Fetch

We're sorry to hear about this. This sounds like an issue for our Support Team. If you haven’t already contacted them, you may do so at support@fetch.com.

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Company responded
Anonymous
map-marker Indianapolis, Indiana

2 referrals and did not receive points

I referred 2 people and they joined Fetch. Did not receive my points. Please help me I used my referral code.

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1 comment
Fetch
Fetch

Hi there! Please make sure that your friend has entered a referral code and snapped a receipt after that. For additional assistance, please email us at support@fetch.com.

Company responded
Hannah D Qlo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Always a blanket answer from customer service

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I always receive a blanket answer from customer service, who we all know is computer-generated. I have sent screenshots of the problem that include the offer, when I signed up for the offer, and that prove I used the same email as I did for Fetch to sign up through the app because that was a stipulation.

They just keep telling me I'm sorry you're having problems pulling e-receipts and go into how to do that. I'm very well-versed, and all of my other e-receipt accounts work. It's this one offer that is worth 10,000 points, which is why I'm sure they're not in a hurry to figure it out. I will keep on until they give me my points.

You won't have loyal customers if this is how your customer service is. When there is proof, give me my points already.

User's recommendation: Cautious

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1 comment
Fetch
Fetch

We appreciate the time you took to leave this review. Upon further review of your account, it seems like these points have been awarded.

Please refresh your app. If you have any further questions, feel free to reach back out at support@fetch.com.

Company responded
Anonymous

I bought a new phone. Try to retrieve my app for fetch. And yeah, I took all of my points. Oh wait, I have 0 points. So I am giving you a 0 rating.

I bought a new phone trying to recei my points from fetch. It's 0 how to y'all give me 0.

When that's the only thing I did was bought a new phone and trying to update it in my new phone.

I need my points. But or else I'm not gonna use you no more.

User's recommendation: Do not buy a new phone. If you think you still gonna have your points with fetch.

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1 comment
Fetch
Fetch

Oh no! We are so sorry to hear about this.

This sounds like an issue for our Support Team. If you haven’t connected with them already, you may do so at support@fetch.com.

Company responded
Garner Gxw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want my points foe Chewy offer.

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Fetch Rewards - Want my points foe Chewy offer.

Chewy points for $50 on receipt will not load my invoice from Chewy via gmail for $53. The offer is for 5,000 points, offer expires Mar.

31.

I feel I deserve these points because I meet the criteria. Thank you Debra Coleman.

User's recommendation: Highly recommend

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1 comment
Fetch
Fetch

We apologize for the inconvenience. Our Support Team is here to help you out with this. If you haven't reached out yet, you can do so at support@fetch.com.

Company responded
Chanz Xnw

Never received visa card

On June 20 I ordered a Visa card and never received it in the mail. I spoke with someone and was told someone would call me Never got a call Then by accident I hit the used button Now what can I do? 608-635-**** Lynnette Branshaw

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1 comment
Fetch
Fetch

Hello! Please contact us at support@fetch.com, and we'll be happy to help. Talk soon!

Company responded
Salvin S Xiy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have not received my fetch rewards card Visa card for $25

I have not received my *** Visa gift card for $25 Ive been waiting for over a month and a half now to receive my $25 gift card. I got 30,000 some points for it so Im not understanding why it says available but I cannot retrieve it because theres no number on it.

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1 comment
Fetch
Fetch

Please contact us at support@fetch.com, and we'll be happy to help. Talk soon!

Company responded
Betsy Joan B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with point reduction

I placed an order to chewy through the fetch app. Ive done this many times before.

However, this time fetch did not electronically process the order in such a way that they have a record of it. Chewy got the order, and I received it, but no points were awarded. Theres no record of my purchase showing on the fetch app. I contacted fetch more than once about this and the response I got was to make sure my email was connected.

Thats not the problemI regularly order from chewy and Sams wholesale through the fetch app and if someone will take the time to check this out theyll see I use fetch all the time. I want fetch to find my order and award the points. Ive got screen shots of the items ordered and the emailed invoice from chewy, and those were sent to fetch. No one responds to my messages so it seems as though Ive been dismissed.

Were talking about 11,000 points, which is a lot to just blow off.

Im hoping to track down this order and see it properly processed. Thanks for helping me figure out what happened.

Preferred solution: Full refund

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2 comments
Fetch
Fetch

Hi there, our Support Team is only an email away! They can be reached at support@fetch.com. Chat soon.

Guest

You don’t deserve a “full refund.” You are entitled to the points.

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Company responded
Patrick W Ubl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

How to use my rewards visa

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Updated by user Jul 28, 2025

I can not use the $50.00 visa you sent me i only. Have it in my phone in gallery so I use the card numbers to try and buy something always declined you were suppose to send me a $50.00 debit visa card I never received this is my 3rd try to figure out with you why no support or to talk to a real person to get this solved

Original review Jun 14, 2025

Can't talk to a human. You don't help your customers at all.

Very unprofessional. I can't use my Visa.

I get no support from you folks. Why do you not have a contact person instead of a robot with no brain?

Loss:
$50
Cons:
  • Poor

Preferred solution: Deliver product or service ordered

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2 comments
Fetch
Fetch

We do not offer support via phone. Our Support Team is only an email away!

They can be reached at support@fetch.com. Chat soon.

Fetch
Fetch

Hi there, our Support Team is only an email away! They can be reached at support@fetch.com. Chat soon.

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