Company responded
Kim T Stj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stone Mountain, Georgia

Resolved: No one helped me

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Updated by user Dec 17, 2024

Company fixed the issue and I have been provided with apology. Gave me my Fetch points finally after 3 months!!

Original review Dec 10, 2024

I have a Chewy receipt in my email. I've sent it to them via email and text no less than 10 times. They have never followed up or given me credit for it.

View full review

User's recommendation: Don't use Fetch

1 comment
Fetch
Fetch

Hello! We are more than happy to review this with you further. Please reach out to our Team at support@fetch.com, so that we can investigate your Chewy orders further.

Company responded
Marea Tup
map-marker Warren, Ohio

My points were taken for no fault of my own

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Fetch Rewards - My points were taken for no fault of my own

I had over 30,000 points taken away from me because they say that one of my receipts violated their rules. I have been emailing them and I keep getting the same response.

They wont tell me how I violated the rules! I have tried to call customer service and it says they dont accept phone calls, you have to email them but Im not getting anywhere by emailing. Theyre literally sending the same email back to me. Smh its making me mad!!!

I have done nothing wrong.

I want my points back!!! I have spent a lot of money getting those points.

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User's recommendation: I don’t even know what to say about a recommendation anymore!!! I used to love fetch, but I’m so upset with them right now!!!

1 comment
Fetch
Fetch

Hi Marea! Please reach out to account-review@fetchrewards.com so we can take a second look. Talk soon!

Company responded
Valerie N Zng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rewards Points

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Cannot speak to anyone by phone. It's hard to find answers to your questions and concerns. Can't save chat messages.

View full review
Pros:
  • Earn points for your purchases
Cons:
  • There is no way to speak to a representative on phone
  • Cheat you out of your points

Preferred solution: my points earned

User's recommendation: waste of time, no phone support available

1 comment
Fetch
Fetch

Hi there! We currently do not have a phone number, however, you can always reach out to us at support@fetch.com. We are always here to help!

Company responded
Adamariz Nuz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hollywood, Florida

I need a gift card

Fetch Rewards - I need a gift card
Contains 1 confidential file for company representatives

I feell very good a bout the company and Im very proud about the company

and Im very interested in scanning my receipt every day with my phone and I enjoyed doing it all the time and I dont regretting getting my fetch reward points all the time and I would love to share my fetch reward points with everyone on face book and instagrams for the rest of my life.

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User's recommendation: My recommendation is very excellent and I would love ip share my points on Facebook and instagram all the time I

1 comment
Fetch
Fetch

Hi there! Thank you for your suggestion!

I passed this idea along to our development team for consideration.

We sincerely appreciate feedback from our users and it is our goal to make Fetch as user-friendly and fun as possible! If you have any questions, please reach us at support@fetch.com!

Company responded
Beth R Cxr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Batavia, New York

No games to download

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Fetch Rewards - No games to download

There are no games for me to download in Fetch to get extra points. Yes, I am very unhappy, you are not fixing it.

I wrote and wrote to you! I would appreciate if someone could help me so I could download a game to get extra points. There is a picture of what my screen says and it has been like that for a month.

I have been writing you constantly, and it is not getting fixed! Otherwise, I'm going to get rid of your site!

View full review

User's recommendation: Try and fix my problem

1 comment
Fetch
Fetch

Hey there! Please message us at support@fetch.com and we'll be happy to take another look. Talk soon!

Company responded
Kim T Stj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stone Mountain, Georgia

Resolved: No one ever follows up. I have Rewsrds from Chewy. Come & they won't give them to me !@ l have sent them pictures of the Receipt 10 times & they refuse to follow up p

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Updated by user Jan 09, 2025

Company fixed the issue and I have been provided with apology. Gave me my points

Original review Dec 10, 2024

I have sent you copies of my Chewy receipt no less than 10 times and no one ever follows up although lm told u r going 2 follows up. The receipt is clear ad day in my kimtutan7@***.com !!! U all are a horrible Company!!!

View full review

User's recommendation: Don't even set up an account. My receipt is in my email's

1 comment
Fetch
Fetch

Hello! We are more than happy to review this with you further. Please reach out to our Team at support@fetch.com, so that we can investigate your Chewy orders further.

Company responded
Kiya B Wey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I redeemed points for two gift cards and I cannot use my gift cards

Fetch Rewards - I redeemed points for two gift cards and I cannot use my gift cards

When I try to use my two gift cards, I redeemed my points for it sent insufficient funds, and I never used it before

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Preferred solution: Full refund

1 comment
Fetch
Fetch

Hello! Our Team can review this with you further at support@fetch.com!

Company responded
Tina S Xfe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Then sent me the wrong gift card wrong year

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Contains 1 confidential file for company representatives

They could check the gift cards. They sent me a gift card with the wrong year on it, and it's not valid!

View full review
Loss:
$25
Pros:
  • It works sometimes
Cons:
  • No person to talk to

Preferred solution: Full refund

1 comment
Fetch
Fetch

Hello! Our Team can review this with you in further depth at support@fetch.com! We hope to hear from you soon.

Company responded
Gladys S C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My previous rewards my email

I have some rewards that I havent used and I can not. Im trying to change my email address and I can not.

Trying to speak with you all and I cant ..!! Im not pissed yet.

View full review

Preferred solution: Be able to use my reward points

1 comment
Fetch
Fetch

Greetings! The Fetch Support Team is happy to help you with this at support@fetch.com. Talk soon!

Company responded
Patricia P Ahp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madison, Alabama

I purchased a Costco card at the store how do I get my points.

Fetch Rewards - I purchased a Costco card at the store how do I get my points.
Fetch Rewards - I purchased a Costco card at the store how do I get my points. - Image 2

I purchased a Costco membership on 10/28/2024 for $130.00 at the store in Madison, AL. They are to open on November 15th. How do I receive my points for purchasing the Costco Card.

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1 comment
Fetch
Fetch

We apologize for the inconvenience. Our Support Team is here to help you out with this. If you haven't reached out yet, you can do so at support@fetch.com.

Company responded
Alfonza Ctp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Florence, Arizona

Fetch app is great. Customer Service Sucks!!

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There was NO experience!! I never spoke with anyone!!! Terrible experience trying to get a question answered.

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1 comment
Fetch
Fetch

Hi there, our Support Team is only an email away! They can be reached at support@fetch.com. Chat soon.

Company responded
Rhonda M Yek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

55,000 rewards points are missing! I cashed them in to be used at Walmart

I don't see a gift card I can use at Walmart, but the 55,000 points have left my account. Where are they?

View full review
Loss:
$50
Pros:
  • Easy to earn points

Preferred solution: Deliver product or service ordered

1 comment
Fetch
Fetch

Hello. To find details about your redeemed rewards, open the app and tap your point balance at the top of the screen.

Tap the My rewards section and select the reward to view more information. Please let us know if you are still unable to locate your reward, and we will be happy to help at support@fetch.com!

Company responded
Patty B Lgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot use my VISA card !

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Actually, pick up the phone! I cannot use my VISA card! They sent me a visa code and the company I went to use it at rejected it.

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Preferred solution: My VISA card code, or send me a new code!

1 comment
Fetch
Fetch

Hi Patty! We'd be happy to help.

Please email us at support@fetch.com for further assistance. Hope to hear from you soon!

Company responded
Zeida D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cash card rewards

I was issued a $50 reward on 11/25/24, but I haven't received it. You guys were able to resend it to my email.

I went through the steps and still nothing.

Can you please just send me the plastic debit card through the mail? Zeida Duvall, 100 SW 22nd Ave., Apt 817, Miami, FL 33135.

View full review
Loss:
$50
1 comment
Fetch
Fetch

Hi Zeida! Please send us a message at support@fetch.com so we can assist with this issue. Talk soon!

Company responded
John F Bub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive our 25.00 amazon gift certificate. It's been 10 days

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I did not receive my $25.00 Amazon gift certificate, and it's been 10 days. I checked my Amazon balance and it's zero.

Thank you, Debora Falco. Yankeefan1915@***.com

View full review
Loss:
$25
Pros:
  • Free money
Cons:
  • Difficult to get answers

Preferred solution: Deliver product or service ordered

User's recommendation: 6 out ot 10

1 comment
Fetch
Fetch

Hi there, our Support Team is only an email away! They can be reached at support@fetch.com. Chat soon.