Fetch Rewards
Fetch Rewards Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fetch Rewards has a 3.3 star rating from 969 reviews; 15% would likely recommend and consumer sentiment is mostly neutral. Reviews cite rewards and easy gift card options but note many glitches, points disappearing, and long customer service delays; 57% say customer service needs improvement and many request refunds.
Key Takeaways for Future Customers
- Check latest Fetch Rewards reviews for recurring reports about lost points and redemption issues.
- Expect limited phone support; prepare screenshots and persistence when disputing points or seeking a refund.
- Auto-ship and promo credits may not always track; monitor accounts closely.
Negative Feedback / Risk Areas
- Frequent complaints of missing or removed points and failed gift card redemptions.
- Poor customer service responsiveness and no reliable phone support for billing or refund disputes.
- Account, email, and device transfer glitches causing lost balances and access problems.
Positive Feedback
Users appreciate the app’s rewards, ease of use, and gift card options when redemptions work as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fetch Rewards has a 3.3 star rating from 969 reviews; 15% would likely recommend and consumer sentiment is mostly neutral. Reviews cite rewards and easy gift card options but note many glitches, points disappearing, and long customer service delays; 57% say customer service needs improvement and many request refunds.
Key Takeaways for Future Customers
- Check latest Fetch Rewards reviews for recurring reports about lost points and redemption issues.
- Expect limited phone support; prepare screenshots and persistence when disputing points or seeking a refund.
- Auto-ship and promo credits may not always track; monitor accounts closely.
Negative Feedback / Risk Areas
- Frequent complaints of missing or removed points and failed gift card redemptions.
- Poor customer service responsiveness and no reliable phone support for billing or refund disputes.
- Account, email, and device transfer glitches causing lost balances and access problems.
Positive Feedback
Users appreciate the app’s rewards, ease of use, and gift card options when redemptions work as expected.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arnold, Missouri
Resolved: They are not giving you the points you have earned
I got my points for my game playing. I got a hold your of the company and they made it Wright.
They need to get there *** together because you play there games to get a gift card but they are not giving you your points take your own chance
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing points
- - Fetch rewards only shows 100 points.
- - I use Fetch at Target, Walmart, Walgreens, CVS, and DG.
- - I need 15,000 points for using the Fetch card.
No i will not
Please i need my missing points & said they would just give me 100 points!
All fetch support is giving is 100 points. I have many using my fetch card to purchase with Target, Walmart, Walgreens, CVS, Dollar General.
Need 15,000 points for using my fetch credit card. 6,000 points for buying 3 orders at Target, Walgreens, and CVS. CVS needs 2,000 points. 27,000 points bought a pillow.
DG 2,400.00 x 3 for the purchase of 3 McCafé. 450 points for Walgreens too.
- To build points
- Not getting points with offers
Preferred solution: My points please
User's recommendation: Not at all
We are so sorry to hear about this. This sounds like an issue for our Support Team. If you haven’t connected with them already, you may do so at support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam Reward Points
- - Order: $57.17; Fetch offered 8,000 points.
- - Rewards not received after contacting Support multiple times and I seek immediate fix and compensation.
I would recommend the consumer to find another points rebate program besides Fetch. Their response to their fraudulent error was that I was outside the thirty day limit when in fact I began my dispute with them well within the time period but THEY purposely allowed the period to lapse to avoid having to acknowledge my claim. STAY AWAY FROM FETCH
I placed an order to Chewy for $57.17 and Fetch offered 8,000 reward points. I didn't receive my points and contacted Support and provided them with screenshots of my order plus my receipt.
I have done this over four times now and still have not received my reward points nor offered any resolution yet asked the same questions every time by the company. They need to fix the problem immediately and compensate me with extra points for my time and troubles of dealing with something which I never should have had to go through with a legitimate and reputable company.
- Accept all receipts
- Not getting the points you deserve
- Take your point without telling you why
Preferred solution: My entitlement of my 8,000 points plus extra points compensation for my time and troubles. The chance for immediate redemption of all of my points and receipt of my chosen rewards and then upon receipt deletion of my account.
User's recommendation: Find another receipt redemption company
Hello! We want to apologize for this experience. It looks like an agent from our team is working on resolving this issue for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hayward, California
I have lost a lot of points due to Fetch
Fetch took away a lot of my points. I have lost a lot of points and I always go back to 19,000 and I should have about over 35,000 points.
- Fun snapping points
- 000
- Fetch takes away your points when you hit 30
Preferred solution: Full refund
We’ll review this for you! Feel free to contact us at account-review@fetchrewards.com. Please include “Karen A Hm_Pissed Consumer Review” in the subject line.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boise, Idaho
At first it was a nice card. But I have never been able to get instore redemption to work and its super embarrassing to be online and have a card that doesn't work.
The dont have a phone number this is just showing to be more and more of a scam
I have never been able to get the gift cards to actually work. I'm pretty sure it's a scam. That or the stores have no clue how to redeem.
- It doesnt work at all
Preferred solution: Full refund
User's recommendation: Don't use fetch
We apologize for the inconvenience. Our Support Team is here to help you out with this. If you haven't reached out yet, you can do so at support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen Points
- - Fetch says I scanned receipts more than once and took my 61,000 points.
- - They refused to return the points after the accusation.
Fetch says that I scanned receipts more than once, then stole all of my 61,000 points (earned mostly playing games) and refused to give any back. They are scamming customers who legitimately earn points, then take them away with false accusations.
- Reward cards for points earned
- Stolen coins and false accusations
Preferred solution: Apology
User's recommendation: Beware! Fetch doesn't care that you earned points legitimately. They will steal your points at will
Our Specialists are always ready to take another look at your account! Feel free to send an email titled “Sherrie F Nvc_Pissed Consumer Review” to account-review@fetchrewards.com.
Orlando, Florida
Missing receipts
- - Not receiving gas credit for Sams Club purchases.
- - Credits go to the email used; nothing posted in 3–4 weeks and no receipt at the pump.
I am not getting credit for the gas. I purchased at Sams Club.
It goes to my email I used to get credit all the time in the last three or four weeks.
Nothings going through. We do not get a receipt when you scan and go from the gas pump.
User's recommendation: Karen indiveri
We apologize for the inconvenience. Our Support Team is here to help you out with this. If you haven't reached out yet, you can do so at support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing reward points
- - On 10-24-25 I bought 2 Magnum Ice Cream Bars.
- - I earned 25 points instead of 3500 and still needed $1.56.
On 10-24-25, I purchased 2 boxes of Magnum Ice Cream Bars. With those purchases, it put me over the necessary dollar amount spent to receive 3500 reward points.
However, I was only credited 25 points and showingvI still needed $1.56.
I have requested this be changed but nothing has been done. When I scanned the product code, it only let me scan one but I have two different flavors.
While we’re working to make sure that our software reads all receipts correctly, at times, it may misread an item. The Correct my Receipt feature is the most straightforward way to fix this: https://tinyurl.com/y46rfaw4 Should you need help with this, please email us at support@fetch.com. Thanks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam app
- - Won 200,000 points; used 100,000 on two gift cards, 100k left.
- - 3-day waiting period; gift cards canceled and points vanished; $250 support email.
Issue hasn't been resolved.
I went to bed because of the 3-day waiting period to receive the gift cards. I woke up to an email from the support team, sending $250 for support. I went to check my account; all points are mysteriously gone, and it doesn't show as a transaction on my accounts, and they canceled my gift cards.
I wish I could give this app a 0-star rating. Don't waste your time.
Preferred solution: My 200,000 points and my giftcards.
User's recommendation: Don't get the app.
I would be so upset. I am a firm believer of Screenshots.
I’ve been asking for help for the past several months because I’m not able to download any of the Fletch app games. They have not helped me at all. It’s always the same thing…close app and reopen, if that doesn’t work then delete the app, oh and Make sure location tracking is on. It’s never changed the outcome I STILL CAN’T OPEN THE GAMES not even the ones that are sent to my email and my personal section in the app.
I have lost thousands and thousands of points. One time this customer service rep gave me a 1,000 points but that didn’t come close to the points I would have received if they would have fixed the issue or seen that I complete every task except for the games and give my courtesy points for a long standing user and my track record on the app. Why on earth would I literally scan every receipt, complete the order bonus, weekly spins, order constantly through app, but yet I don’t play 3 fetch games for 3000 points. That’s just ludicrous.
So after all of that, I would tell you to be vigilant.
Have them make it make sense why they gave you points and then the points disappeared! Best of luck to you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey give you points for playing games that I will give then but they have the chew app on fetch it say .25 off every dollar you spend on chew well I ordered chew last mo th and I use auto ship bec
- - On 9-2-25, Chewy order via Fetch: $191.60.
- - It should earn $0.25 per dollar, but auto-ship disqualifies it, and the PA resident seeks the points.
On 9-2-25, I did a Chewy order through Fetch. It came to $191.60, and you are supposed to get $0.25 off every dollar.
Chewy said my order didn't qualify because I use constant auto-ship, but that's the only way I can get my dog's food. I don't live in any state but Pennsylvania, so I want my points for my $191.60 Chewy order.
User's recommendation: Allow people who don’t live in states where these chew factories to use auto ship and give me my points
Hey there! It sounds like we need some more information. Please connect with us at support@fetch.com and we would be more than happy to help!
Roseville, Minnesota
Not getting bonus points on my Perkins today they even spelled Perkins wrong today
I scanned my receipt today of Perkins and did not get bonus points. It has visa credit on it to.
And closed out ticket. Also happened last week to.
User's recommendation: Fetch has some problems getting my points right
We're sorry to hear about this. This sounds like an issue for our Support Team. If you haven’t already contacted them, you may do so at support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chambersburg, Pennsylvania
I am not paying to talk to anyone
Why did you send me to someone who wants money? I want to talk to someone who will help me get my Chewy e-gift card to work.
- I like fetch this is the first time i had problem with them they gave
- Just help me
Preferred solution: Full refund
User's recommendation: If they don’t respect me and give me gift cards that work it isn’t worth the time to send in cash receipts
We apologize for the inconvenience. Our Support Team is here to help you out with this. If you haven't reached out yet, you can do so at support@fetch.com.
Re-nigs on awarded points due to some glitch.
- - Won 250,000 points as runner-up in a $500 gift contest using saved points.
- - Points were removed and 3 $50 gift cards canceled after a glitch.
Was awarded 250,000 points as a runner up to a $500 gift contest that I used my saved points to enter. Ordered 3, $50 gift cards.
Next day, points removed, cards canceled. Only explanation was that there was a glitch in the system.
Offered 250 points, which never received. I had 3,240 points at the time.
User's recommendation: Be aware, it is to good to be true, most times.
It’s always the same robotic answer. The problem is contracting fletch.com is they’re not really going to award the points which amounted to $500 gift card.
So, they want to give you 250 points…really. That is unacceptable especially with this is happened to many other as well.
I would screenshot anything pertinent when you’re in that app including when you’re shopping online using the fletch app to access the store. Always screenshot the beginning showing your using the fletch app (you’ll see fletch in the upper right hand corner) also when you’ve completed the transaction and you’ve been given an order number and total paid (definitely SS that page) I wish you the best of luck!!
Columbia, Mississippi
Absolutely no way to contact them
I e been trying to contact them for de er hours. Pitiful
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Our team is experiencing higher support volume than usual and is responding to tickets in the order they’re received. We appreciate your patience as we work to help everyone as quickly as possible. Please contact us directly at support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland Heights, Ohio
Resolved: Can't contact anyone about my account
- - User cannot access rewards after changing email.
- - About 36,000 points cannot be used.
- - New email: sweetzdionne@***.com and phone: 216-394-****.
They made my rewards accessable. Just reach out to them ,they will help.
I have changed my email and cannot access my rewards. I have about 36,000 pts I can't use.
I would love to have the information to change my email on Fetch Rewards. My new email is sweetzdionne@***.com and my phone number is 216-394-****.
Preferred solution: Access to my account
User's recommendation: 8
Oh no! We are so sorry to hear about this.
This sounds like an issue for our Support Team. If you haven’t connected with them already, you may do so at support@fetch.com.
Frankfort, Kentucky
List points
- - App stopped scanning pictures after a phone change.
- - Changed phones; my points reset from 11,353 to 0.
- - User asks how to recover the points.
My phone quit allowing me to scan pictures
I changed phones and now my points are gone and I had to start from 0
I had 11,353 points left and you can see from my history. How do I get those points back ?
I started over today at 0
Please help
We're sorry to hear about this. This sounds like an issue for our Support Team. If you haven’t already contacted them, you may do so at support@fetch.com.
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Oh no, we're here to help! If you believe you are missing Play points, please connect with our Team at support@fetch.com so we can get you the points that you deserve.