Anonymous
map-marker Orlando, Florida

I need fetch back. I delete by mistake.

They *** my phone number and now I got a different number in a new phone and I got problems with that

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Company responded
Ruthie R Imb

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Gift card

Fetch Rewards - Gift card
Contains 1 confidential file for company representatives

Im not getting no response in reference to my gift card. My gift card was used according to Walmart in 12/2023 and I received the gift card in 11/28/24.

So theirs no way I used this gift card.

Its a Walmart gift card for$50 and Walmart tracked when the gift card was used. I just want fetch to replace the gift card.i was embarrassed going to the store with a gift card with $0 balance.i won this gift card with points didnt purchase.

View full review
Pros:
  • If you get enough points you can get gift cards
Cons:
  • Can not speak to anyone

Preferred solution: Replacement gift card, I earned it

User's recommendation: Check balance on gift before going to the store.

1 comment
Fetch
Fetch

Hi Ruthie! We'd be happy to further assist you at support@fetch.com. Talk soon!

Company responded
Tremain Mkq

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Verified Reviewer
| map-marker Morehead, Kentucky

Resolved: Missing reward

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Fetch Rewards - Missing reward
Updated by user Dec 21, 2024

Couldn't get passed the automated answering machine. Still haven't had any kind of response from Fetch about the gift card that was earned

Original review Dec 18, 2024

Cashed out points for a gift card. Got a blank card on my account.

Was supposed to get an email with the card number.

Been a week and still no email with the card number. Tried calling their phone number but got a recording saying that the number is not operational.

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User's recommendation: Don't waste your time with this app.

1 comment
Fetch
Fetch

Oh no! We are so sorry to hear about this.

We would love to take a closer look at this issue at support@fetch.com. Talk soon!

Company responded
Sharon W Xhf

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Verified Reviewer
| map-marker Knoxville, Tennessee

Did not get my rewards visa, said it was used when I had not used it yet

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Fetch Rewards - Did not get my rewards visa, said it was used when I had not used it yet

I don't know how many times I have to keep trying to get in touch with someone who can help me, but I would like to have my $25 Visa rewards card that I have not used, or my points back for the amount of the $25 Visa card.

View full review
Loss:
$25
Pros:
  • Most of the time they are good

Preferred solution: Full refund

User's recommendation: Don't let fetch rip you off!!!

1 comment
Fetch
Fetch

Hi Sharon! We are here to help.

Please send us an email at support@fetch.com. We hope to hear from you soon!

Company responded
Alicia G Aju

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Supervisor is needed to resolve the problem.

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Fetch Rewards - Supervisor is needed to resolve the problem.
Contains 1 confidential file for company representatives
Updated by user Nov 14, 2024

I truly was confused, I thought the questions were relating to hour organization. I'd be glad to start over.

Original review Nov 07, 2024

The Fetch system did not recognize three items on my receipt. These three things were bags of Mars candy.

The reward was massive, like 7k or 8k points. I tried to take a picture of the receipt and resend it in hopes that they would finally recognize the problem. Instead, I received the same response verbatim, which tells me the message has not been read.

I know taking the picture was a no-no. I keep asking if they could just please look at the original receipt; this would resolve the issue.

View full review
Pros:
  • I love love love earning points
Cons:
  • When those points do not manifest and staff ignores my pleas to please look at the original receipt

Preferred solution: I would like my points. I specifically bought them to get the huge amount. But the have chosen to ignore my request. Devon L1 support specialist and Jeyasri Support Specialist are two of the staff that refuse to address the problem.

1 comment
Fetch
Fetch

Hey there! Thank you for reaching out to the Fetch Team.

We are so sorry you had this experience! We went ahead and added these points to your account. They will not be shown on the receipt, but rather an increase in your overall point balance.

Please enjoy them. If you have any other questions, please connect with us at support@fetch.com!

Company responded
Janai H

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Verified Reviewer

Account was hacked

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Fetch Rewards - Account was hacked
Fetch Rewards - Account was hacked - Image 2
Fetch Rewards - Account was hacked - Image 3

Account was verified under my name and phone number using an android and no one in my family has android I tried contacting them through the phone number just has a pre recorded message saying to email them. Ridiculous that there isnt a feature to get some actual help immediately.

Scary that someone has my name, number and can verify the account when its not even using my device but track records are being sent to my email which is how I caught it.

What is MOST TROUBLING IS I HAVE NOT USED THIS APP EVER WITH MY CURRENT PHONE NUMBER. I HAVE NOT USED OR HAD THIS APP DOWNLOADED ON MY PHONE SINCE 2 phones and 2 phone numbers ago so how is my name and number being used!!!

View full review
Cons:
  • Allows hackers to verify account and locks you out

Preferred solution: I would like to have this hacker not able to access my information or account. I would like there to be a customer service department that actually takes calls and resolves issues like this immediately

1 comment
Fetch
Fetch

We're sorry to hear about this. This sounds like an issue for our Support Team. If you haven’t already contacted them, you may do so at support@fetch.com.

Company responded
Chong Kfa
map-marker Baltimore, Maryland

Stolen points

Fetch Rewards - Stolen points
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Fetch Rewards - Stolen points - Image 4

i earned 125k points I went to redeem my points to get 2 $50 gift cards for Home depot..Fetch said I had an error with a receipt and they took over 87k points they didn't show me the error to substantiate the reason for taking of my 87k points everything is documented each time I scanned I think they are beating me for my points and don't care.. I want my points back.. u can see from a screen shots that I had the points, and earned them.

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User's recommendation: No I would not not after what happened to me I have not scanned a receipt since they took my points

1 comment
Fetch
Fetch

Thank you for reaching out to the Fetch team! For more information regarding the status of your account, you will need to reach out to account-review@fetchrewards.com.

Company responded
Ruthie R Imb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift card

Fetch Rewards - Gift card

I received a e-gift card and when I went to the store, I was told the e-gift card was$0 on it. I been trying to get a replacement card, but havent had any luck so far.

View full review
Loss:
$50
Pros:
  • Good app if the rewards work
Cons:
  • Not able to contact fetch by phone number

Preferred solution: Full refund

User's recommendation: Check balance before going to store. My e-gift card was used before I got it.

1 comment
Fetch
Fetch

Hi there, our Support Team is only an email away! They can be reached at support@fetch.com. Chat soon.

Company responded
Saivon Nik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Not receiving points for games played and won.

Fetch Rewards - Not receiving points for games played and won.

Winning games and not receiving points. Being lied to saying theyve already rewarded when those points for particular games are not listed. Getting the run around.

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1 comment
Fetch
Fetch

We’re grateful for your feedback! Check out these reasons why Fetch Play points could be missing: https://tinyurl.com/Play-Points - Explore your Catalog and try a new game you’ve never downloaded before. Make sure app tracking is enabled for both Fetch and any new games you download.

Duanna N

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Verified Reviewer

Complaint missing points

Fetch Rewards - Complaint missing points
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Fetch Rewards - Complaint missing points - Image 5

My points are missing on my receipt snapped 12/15/2024 I message fetch and I keep getting the same automatic message sent over and I dont appreciate it

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Preferred solution: I just would LIIKE my points please and thank you

Company responded
sharon s Hvl

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Verified Buyer
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Verified Reviewer

I did not get my 3000 points

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Contains 1 confidential file for company representatives

I scanned my receipt that had three jars of Jif chocolate peanut butter, and I should've gotten 3000 points for that. However, I did not receive them. I went to the receipt on your end and scanned the barcodes for the three jars of peanut butter, but I still have not received those points.

View full review

Preferred solution: I would like my 3000 points for buying the three jars of the Jif chocolate spread peanut butter

1 comment
Fetch
Fetch

Hi there! We would love to look into this for you!

Please send us an email st support@fetch.com with as many details as possible. Chat soon!

Company responded
Keith C Nak

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t receive my reward email

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Fetch Rewards - Didn’t receive my reward email

It took me six months to get enough points for a $25 Visa and now I didn't receive the email with the reward. I'm feeling like I have been lied to by the company.

View full review
Loss:
$25
Cons:
  • Waisted time and money buying name brand items instead of store brand

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t waste your time

1 comment
Fetch
Fetch

Hi there, our Support Team is only an email away! They can be reached at support@fetch.com. Chat soon.

Company responded
Tammy B Nnn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't find my $50 card

Fetch Rewards - Can't find my $50 card
Contains 2 confidential files for company representatives

I can't call you because you don't have a call function, and I've been trying to find a way to text you. However, I need to know what's going on because I can't find it anywhere.

So, can you find it for me and text me back or call me? My number is 573-539-****. I don't know if you have my new phone number.

That's the new one. Thank you.

View full review
Loss:
$50
Pros:
  • I like when you give out points
Cons:
  • I have trouble when you try i tried to get money from you that you owe me

Preferred solution: I don't have a Walmart card or a money card

1 comment
Fetch
Fetch

Hey there! Our Team can review this with you further at support@fetch.com!

Company responded
Ana S Zrx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No me dan solución . Solo que entre al web y de clock a las targetas pero no pasa nada cuando lo hago y no me dan más solucion

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Fetch Rewards - No me dan solución . Solo que entre al web y de clock a las targetas pero...

Tengo dos tarjetas de $10.00 cada una. Una es para el 10/06/21 y la otra para el 03/08/2024, no tengo pin. No encuentro el email, así que no he podido usarlas.

View full review
Loss:
$20
Pros:
  • Que no he podido usar los rewards

Preferred solution: Poder usar los rewards

1 comment
Fetch
Fetch

Pudimos reenviar esa recompensa a la dirección de correo electrónico conectada a su cuenta Fetch. Si no lo ve en su bandeja de entrada inmediata, asegúrese de revisar su carpeta "All Mail" o buscar las palabras clave "Reference ID". Si tiene preguntas, háganoslo saber en support@fetch.com.

Company responded
Chandler P Ajd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Somebody used my gift card and I have been playing games and scanning receipts for quit some time now trying to get gift cards . I don’t have much money so getting 50 dollars seemed nice but no.

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Fetch Rewards - Somebody used my gift card and I have been playing games and scanning...

I played games and scanned receipts for a while, trying to get a reward, and I did, but someone used it. I contacted Nike and they said it had no balance.

Both of them didn't. I was on the phone with them for 40 minutes and they ended up not being able to help since it was a Fetch problem with someone else using it. It was a gift card they scammed me with. I would hate for this to happen to anybody else.

I contacted Fetch and who even knows if they will respond. They only have an email, no number, which makes it less of a chance for them to answer when it is easy to call. I hope I can get a refund of the 50 dollars I worked for in the past few months. But who knows if those gift cards will work either.

It might have just been a mistake and somebody else got the same as me. But it sucks because I have been working to get a gift card, all for nothing. So, I hope y'all see this is all just a scam and would try to use another app.

I was a little unsure since it was free money, but it did not work. I'm sorry for the people that have been putting in as much effort as I have.

View full review
Cons:
  • All just a scam and waste of time

Preferred solution: Full refund

User's recommendation: Do not use fetch it’s all a scam

1 comment
Fetch
Fetch

Hey there! Oh no! Our Team can review this with you further at support@fetch.com!

Christine M Cok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mentor, Ohio

Gift card scam.

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Fetch Rewards - Gift card scam.
Updated by user Jan 01, 2025

It hasn't they told me to wait 7-10days for me to be able to use it but not a valid reason as to why I have to wait.

Original review Jan 01, 2025

I don't have the $25 for my fetch rewards it is missing. I want it mailed to me & I cant get anyone on tge phone to help me

View full review
Pros:
  • Offer sounds good
Cons:
  • Screwed me twice

Preferred solution: Full refund

User's recommendation: I saved my receipts twice & had a gift card for $25 & I never received it either time. I snapped a picture of the gift card it's there but the only thing I can do is mark as read. There is no number on it like gift cards normally have & of course you have a certain amount of time to use it before its gone. I called 3 companys before someone told me i cant use it for 7-10 & the reasoning made no sense. Ill guarentee like last time it will be gone & i wont be able to use it. It took me a long time to snap pictures of my receipts to get that $25 gift card too! Beware it's a scam!

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