Fetch Rewards
Fetch Rewards Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fetch Rewards has 3.3 star rating based on 1195 customer reviews. Consumers are mostly neutral.
16% of users would likely recommend Fetch Rewards to a friend or colleague.
- Rating Distribution
Pros: Rewards, Easy to use, Gift cards.
Cons: Glitches, Bad customer service, No customer server phone number.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fetch Rewards has 3.3 star rating based on 1195 customer reviews. Consumers are mostly neutral.
16% of users would likely recommend Fetch Rewards to a friend or colleague.
- Rating Distribution
Pros: Rewards, Easy to use, Gift cards.
Cons: Glitches, Bad customer service, No customer server phone number.53% of users think that Fetch Rewards should improve its Customer Service.
55% of users say that they might use Fetch Rewards in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "If I’m being treated like this don’t use fetch. I will not recommend anyone", "Fetch sucks", "Have your gift cards mailed to you.", "Make sure you know about fetch before you get started and do your research. also, if y’all computer illiterate like myself, I suggest that you really think about doing this.", "help!".
Most users ask Fetch Rewards for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Fetch Rewards Reviews
"Fetch RULES!!!!! I Literally hope I’m one of the 52 people chosen from the Instagram post you guys posted! Here’s to being blessed! I hope you all at Fetch rewards had an amazing Xmas!"
My phone needed to be upgraded to the point that it was literally not even allowing me to update Fetch rewards updates at all. Customer service was so awesome....
"Rewards Points"
Cannot speak to anyone by phone. Hard to find answers to your questions and concerns. Cant save chat messages. User's recommendation: waste of time, no phone...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rewards Points
Cannot speak to anyone by phone. Hard to find answers to your questions and concerns. Cant save chat messages.
- Earn points for your purchases
- Cheat you out of your points
- There is no way to speak to a representative on phone
Preferred solution: my points earned
User's recommendation: waste of time, no phone support available
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Gift card
Im not getting no response in reference to my gift card. My gift card was used according to Walmart in 12/2023 and I received the gift card in 11/28/24.
So theirs no way I used this gift card.
Its a Walmart gift card for$50 and Walmart tracked when the gift card was used. I just want fetch to replace the gift card.i was embarrassed going to the store with a gift card with $0 balance.i won this gift card with points didnt purchase.
- If you get enough points you can get gift cards
- Can not speak to anyone
Preferred solution: Replacement gift card, I earned it
User's recommendation: Check balance on gift before going to the store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morehead, Kentucky
Resolved: Missing reward
Couldn't get passed the automated answering machine. Still haven't had any kind of response from Fetch about the gift card that was earned
Cashed out points for a gift card. Got a blank card on my account.
Was supposed to get an email with the card number.
Been a week and still no email with the card number. Tried calling their phone number but got a recording saying that the number is not operational.
User's recommendation: Don't waste your time with this app.
Oh no! We are so sorry to hear about this.
We would love to take a closer look at this issue at support@fetch.com. Talk soon!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
Did not get my rewards visa, said it was used when I had not used it yet
I don't know how many times I have to keep trying to get in touch with someone who can help me, but I would like to have my $25 Visa rewards card that I have not used, or my points back for the amount of the $25 Visa card.
- Most of the time they are good
Preferred solution: Full refund
User's recommendation: Don't let fetch rip you off!!!
Hi Sharon! We are here to help.
Please send us an email at support@fetch.com. We hope to hear from you soon!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Supervisor is needed to resolve the problem.
I truly was confused, I thought the questions were relating to hour organization. I'd be glad to start over.
The Fetch system did not recognize three items on my receipt. These three things were bags of Mars candy.
The reward was massive, like 7k or 8k points. I tried to take a picture of the receipt and resend it in hopes that they would finally recognize the problem. Instead, I received the same response verbatim, which tells me the message has not been read.
I know taking the picture was a no-no. I keep asking if they could just please look at the original receipt; this would resolve the issue.
- I love love love earning points
- When those points do not manifest and staff ignores my pleas to please look at the original receipt
Preferred solution: I would like my points. I specifically bought them to get the huge amount. But the have chosen to ignore my request. Devon L1 support specialist and Jeyasri Support Specialist are two of the staff that refuse to address the problem.
Hey there! Thank you for reaching out to the Fetch Team.
We are so sorry you had this experience! We went ahead and added these points to your account. They will not be shown on the receipt, but rather an increase in your overall point balance.
Please enjoy them. If you have any other questions, please connect with us at support@fetch.com!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account was hacked
Account was verified under my name and phone number using an android and no one in my family has android I tried contacting them through the phone number just has a pre recorded message saying to email them. Ridiculous that there isnt a feature to get some actual help immediately.
Scary that someone has my name, number and can verify the account when its not even using my device but track records are being sent to my email which is how I caught it.
What is MOST TROUBLING IS I HAVE NOT USED THIS APP EVER WITH MY CURRENT PHONE NUMBER. I HAVE NOT USED OR HAD THIS APP DOWNLOADED ON MY PHONE SINCE 2 phones and 2 phone numbers ago so how is my name and number being used!!!
- Allows hackers to verify account and locks you out
Preferred solution: I would like to have this hacker not able to access my information or account. I would like there to be a customer service department that actually takes calls and resolves issues like this immediately
We're sorry to hear about this. This sounds like an issue for our Support Team. If you haven’t already contacted them, you may do so at support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Gift card
I received a e-gift card and when I went to the store, I was told the e-gift card was$0 on it. I been trying to get a replacement card, but havent had any luck so far.
- Good app if the rewards work
- Not able to contact fetch by phone number
Preferred solution: Full refund
User's recommendation: Check balance before going to store. My e-gift card was used before I got it.
Hi there, our Support Team is only an email away! They can be reached at support@fetch.com. Chat soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Not receiving points for games played and won.
Winning games and not receiving points. Being lied to saying theyve already rewarded when those points for particular games are not listed. Getting the run around.
We’re grateful for your feedback! Check out these reasons why Fetch Play points could be missing: https://tinyurl.com/Play-Points - Explore your Catalog and try a new game you’ve never downloaded before. Make sure app tracking is enabled for both Fetch and any new games you download.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint missing points
My points are missing on my receipt snapped 12/15/2024 I message fetch and I keep getting the same automatic message sent over and I dont appreciate it
Preferred solution: I just would LIIKE my points please and thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Didn’t receive my reward email
It took me six months to get enough points for a $25 Visa and now I didn't receive the email with the reward. I'm feeling like I have been lied to by the company.
- Waisted time and money buying name brand items instead of store brand
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t waste your time
Hi there, our Support Team is only an email away! They can be reached at support@fetch.com. Chat soon.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't find my $50 card
I can't call you because you don't have a call function, and I've been trying to find a way to text you. However, I need to know what's going on because I can't find it anywhere.
So, can you find it for me and text me back or call me? My number is 573-539-****. I don't know if you have my new phone number.
That's the new one. Thank you.
- I like when you give out points
- I have trouble when you try i tried to get money from you that you owe me
Preferred solution: I don't have a Walmart card or a money card
Hey there! Our Team can review this with you further at support@fetch.com!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No me dan solución . Solo que entre al web y de clock a las targetas pero no pasa nada cuando lo hago y no me dan más solucion
Tengo dos tarjetas de $10.00 cada una. Una es para el 10/06/21 y la otra para el 03/08/2024, no tengo pin. No encuentro el email, así que no he podido usarlas.
- Que no he podido usar los rewards
Preferred solution: Poder usar los rewards
Pudimos reenviar esa recompensa a la dirección de correo electrónico conectada a su cuenta Fetch. Si no lo ve en su bandeja de entrada inmediata, asegúrese de revisar su carpeta "All Mail" o buscar las palabras clave "Reference ID". Si tiene preguntas, háganoslo saber en support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Somebody used my gift card and I have been playing games and scanning receipts for quit some time now trying to get gift cards . I don’t have much money so getting 50 dollars seemed nice but no.
I played games and scanned receipts for a while, trying to get a reward, and I did, but someone used it. I contacted Nike and they said it had no balance.
Both of them didn't. I was on the phone with them for 40 minutes and they ended up not being able to help since it was a Fetch problem with someone else using it. It was a gift card they scammed me with. I would hate for this to happen to anybody else.
I contacted Fetch and who even knows if they will respond. They only have an email, no number, which makes it less of a chance for them to answer when it is easy to call. I hope I can get a refund of the 50 dollars I worked for in the past few months. But who knows if those gift cards will work either.
It might have just been a mistake and somebody else got the same as me. But it sucks because I have been working to get a gift card, all for nothing. So, I hope y'all see this is all just a scam and would try to use another app.
I was a little unsure since it was free money, but it did not work. I'm sorry for the people that have been putting in as much effort as I have.
- All just a scam and waste of time
Preferred solution: Full refund
User's recommendation: Do not use fetch it’s all a scam
Hey there! Oh no! Our Team can review this with you further at support@fetch.com!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mentor, Ohio
Gift card scam.
It hasn't they told me to wait 7-10days for me to be able to use it but not a valid reason as to why I have to wait.
I don't have the $25 for my fetch rewards it is missing. I want it mailed to me & I cant get anyone on tge phone to help me
- Offer sounds good
- Screwed me twice
Preferred solution: Full refund
User's recommendation: I saved my receipts twice & had a gift card for $25 & I never received it either time. I snapped a picture of the gift card it's there but the only thing I can do is mark as read. There is no number on it like gift cards normally have & of course you have a certain amount of time to use it before its gone. I called 3 companys before someone told me i cant use it for 7-10 & the reasoning made no sense. Ill guarentee like last time it will be gone & i wont be able to use it. It took me a long time to snap pictures of my receipts to get that $25 gift card too! Beware it's a scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Another
I accidentally hit the 9 instead of the 0
I meant 20 items not 29
The first I should have received 4750 points for a family pack of Frito lays mini chip pack and 1000 each for Sara Lee Honey Wheat Bread & I only received 50 points. The first and only time I snapped the first receipt the app told me it was a duplicate.. ??? the second gave me 25 points for the other item.
I immediately messaged fetch after checking my snapped receipts there were only 2 snaps. Then I spoke to a rude person named Steve and he told me it was a duplicate and I assured him it wasn't I just got both receipts 09/12/2024 which was yesterday.. So I'm thinking it's gotta be a glitch in their system because I snapped once for each receipt and sent once for each. They refuse to give me my points for the items with high value which I purchased on purpose for the points.
So I go back to my receipts to check again this morning 09/13/2024 and in between the first 2 receipts was 3 extra snaps that I didn't see the night prior. Now they either put them there or there's a glitch in their system.
Now I have none of the points I'm owed and I can't use the receipts again...
. - You get points for the items shopped from the app and get gift cards
- Steve
Preferred solution: I want my missing points and an apology for being accused of something I would never do by Steve's accusatory statements. I know how to use the app I've been using it for more than a year. I don't appreciate him insulting my intelligence at all.
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Have not received email for cash card visa to be used spent 12 3124 now
I think I just need to get my purchase within 72 hours. I said in the terms and conditions, this is dishonest and bad business.
I do not think I would do business with this company again.
Whoever sat in a business meeting and said we would've received what we purchased in 72 hours, that is not true. So, you guys need to go back to the drawing board and come up with a better solution for your critical control points.
- Pro is we could take pictures and gang reward
- Collin says we never get rewarded once you purchase things and so this is like extortion a thief at his highest highest level
Preferred solution: Deliver product or service ordered
User's recommendation: Pay before 72 hours in the terms of condition
Hi there! For security reasons, you need to wait 72 hours before you can use the gift card you’ve selected.
Thanks for understanding!
After 3 days, the reward will be available for use. If you have any questions, please contact us at support@fetch.com.
Companies Similar to Fetch Rewards
Ibotta
“Missing 6% of cash on CVS. Today is 29 of November 2024. Today is black Friday . I didnt get the 6%...“
Receipt Hog
“Help me get a new password. I cant get into my account and they keep sending me passwords but they dont...“
ShopKick
“I purchased 4 Ferrero Rocher chocolate for 1150 kicks each which is 4600 kicks. I also purchased 3...“
CoinOut
“The Last time I turned in points to receive Amazon e cards. I was sent 2E cards, one with an already...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Ruthie! We'd be happy to further assist you at support@fetch.com. Talk soon!