
Fetch Rewards
Reviews and Complaints
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Verified ReviewerAnother
I accidentally hit the 9 instead of the 0
I meant 20 items not 29
The first I should have received 4750 points for a family pack of Frito lays mini chip pack and 1000 each for Sara Lee Honey Wheat Bread & I only received 50 points. The first and only time I snapped the first receipt the app told me it was a duplicate.. ??? the second gave me 25 points for the other item.
I immediately messaged fetch after checking my snapped receipts there were only 2 snaps. Then I spoke to a rude person named Steve and he told me it was a duplicate and I assured him it wasn't I just got both receipts 09/12/2024 which was yesterday.. So I'm thinking it's gotta be a glitch in their system because I snapped once for each receipt and sent once for each. They refuse to give me my points for the items with high value which I purchased on purpose for the points.
So I go back to my receipts to check again this morning 09/13/2024 and in between the first 2 receipts was 3 extra snaps that I didn't see the night prior. Now they either put them there or there's a glitch in their system.
Now I have none of the points I'm owed and I can't use the receipts again...

- You get points for the items shopped from the app and get gift cards
- Steve
Preferred solution: I want my missing points and an apology for being accused of something I would never do by Steve's accusatory statements. I know how to use the app I've been using it for more than a year. I don't appreciate him insulting my intelligence at all.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received email for cash card visa to be used spent 12 3124 now
I think I just need to get my purchase within 72 hours. I said in the terms and conditions, this is dishonest and bad business.
I do not think I would do business with this company again.
Whoever sat in a business meeting and said we would've received what we purchased in 72 hours, that is not true. So, you guys need to go back to the drawing board and come up with a better solution for your critical control points.
- Pro is we could take pictures and gang reward
- Collin says we never get rewarded once you purchase things and so this is like extortion a thief at his highest highest level
Preferred solution: Deliver product or service ordered
User's recommendation: Pay before 72 hours in the terms of condition
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card denied
I saved 35,000 points for a $25 gift card. As soon as I waited the 3 days to redeem it, they cancelled it because they said I didn't have enough points.
However, I had already applied for it when I had the points and this wasted my time.
I saved so many receipts to get it and this happens to me. I needed it for gas and oil, and they pull this nonsense.
- All just a scam and waste of time
Preferred solution: Full refund
User's recommendation: dont use this app. total scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Fetch RULES!!!!! I Literally hope I’m one of the 52 people chosen from the Instagram post you guys posted! Here’s to being blessed! I hope you all at Fetch rewards had an amazing Xmas!
Company fixed the issue and I have been provided with apology. The App customer service dept. kept their word & added my points back as they promised!!!
They promised me that if I upgraded my phone, which I just did to an iPhone 16 Pro Max, I would hopefully have no more problems. However, you guys kept your promise about giving me my points back and you did it! That brought tears to my eyes literally because this world is just so crazy, and you guys didn't have to do that, but you did, and my heart goes out to you guys. I hope you all had a wonderful holiday and have a wonderful New Year.
I really, really, really hope I get chosen as one of the 52 people that you guys are going to choose from the Instagram post! UHY4BT
- Save money
- Gift cards for merely saving my receipts
- Wonderful & understanding customer service
User's recommendation: Very easy to use, very self-explanatory, you can do it if you’re 16 or if you’re 61. Don’t stop… Because just from the money that you spend? You can turn it right around into gift cards —what’s better than!!?????
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have tried all the suggestions online to reconnect with my Fetch Rewards account but my account will not work for me to add receipts! See text that says rewards points to be deleted true to non use!
I cannot open my Fetch account to add receipts. I have deleted the app and re-added it several times. I receive the screen message: 'Check your connection and try again.' My Wi-Fi is connected.
- I have been able to redeem in the past
- I cannot access my account to add more receipts
Preferred solution: Have my account active in the app and not loose the approximate 28,000 points I have earned!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not get points as advertised
The ad on Fetch said, 'Buy 3 Brisk iced teas for 1000 points', and I bought three but only got 25 points. I also spent $10 on Triscuit crackers and was supposed to get 1000 points, but did not.
- Points and games
- Not getting points from on items stated
Preferred solution: To get My 2000 points as it stated on Fetch Rewards ad for the items i sent pictures of.
User's recommendation: Not sure because i don't know how they will handle this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I Have not received an email concerning my $50 Visa gift card
Ive been waiting for my email confirmation concerning my $50 visa gift card however I have not receive it to date and there is no correct number to discuss this issue with someone by phone
User's recommendation: My future recommendations is to have someone available to assist customers by phone and also when distributing these visa cash rewards gift cards, make sure that we have all the pertinent information to retrieve our gift card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Trying to get reimburse
I bought a new puppy 3 months ago,he had his first distemper shot with seller of dog. He gave me the medical records and I took pictures and sent it to fetch that way you have his existing medical history.
Then I brought him to vet ,then sent the invoice to fetch and I got reimbursed. Then unfortunately he went to the hospital, do to diarrhea, vomiting and dehydration. They sent him home with medicine and he's better,but when I sent the invoice to fetch they said there was some missing documents! They were right,I didn't realize they had a PDF folder and so then I sent it.
They said they received it and will take up to two weeks to review? Now they are saying that I am missing more documents,of his medical history? I haven't had him but roughly 3 months,what medical history!
Because I already got reimbursed for the first time I took them to the vet, so if they had enough for the reimbursement then! Then there is no other documents I can begin to imagine that they need?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are cheating me
They dont have a ohone number to call and talk to a person. I feel they are cheating me
They dont have a phone number to call to talk with a person
T
Ive been declined my rewards 2 times? After working hard to get my points then they did not return all my reward points?
On June 2024 I was declined my $25 reward and they did not return my reward points.
Now I redeemed my $50 reward on Oct 4th 2024.
Which they said it takes only 3 days, its been 4 days.
They just declined my points againt on Oct 7, 2024 and did not return all my points, they only return 39,533 points, I LIKE TO KNOW WHY? I AM GETTING CHEATED BY their COMPANY.
They took $75 from me
- As long as you only redeem 10 dollars they will honor that
- If you redeem more then 10 dollars theu cheat you
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Call me about my points where did they go
My gift card was never used! They sent me a gift card with nothing on it! I want a refund or another card!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot ever talk to a real person, and I have been waiting on a response for a few days now and total silence.
I clearly spent the minimum $30.00 needed for the General Mills rewards, and when I took a picture of my receipt, it said it was being reviewed. I haven't heard anything back from anyone, and I don't see a ticket anywhere on my account for this missing deal.
I cannot talk to a real person, so I just wait and see if anyone responds.
Hopefully, I hear something before they can say, 'Oh, that deal has ended' when I clearly have my stuff in on time. So frustrating.
- Its easy for beginners
- Cannot speak to anyone and have to wait on email responses
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Fetch rewards on my new phone
Company fixed the issue and I have been provided with apology. It let me long in
Cant get fetch on my new phone. But I have it on my other phone...
Can you pls help... I hate it not on my new phone...
Can i pls get some help here... Cause this is the 2nd time i have had to message you guys...
- Good app
- Not good cant get it on my new phone
Preferred solution: The results of why i cant get this app on my new phone....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive my correct points for an item listed for 500 points, miracle whip from ALDIs
I want my points for the product I bought yesterday, 1-17-2025, from Aldi's store. I bought a large Miracle Whip.
Fetch said I would get 500 points; I only received 25 points. I think this is a hoax.
- You can receive points for scanning receipts
- Not able to reach a live representative
Preferred solution: My points for your advertisement of miracle whip from ALDIs I scanned yesterday. My receipt is at home I’m out noe
User's recommendation: If I’m being treated like this don’t use fetch. I will not recommend anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need $47 refund to my credit card you people charged me yesterday to fill out a form
Call me , never got my two $10 rewards from Marshall embark dont work then you charged me $47 dollars
For setting up three way call to fetch / Marshalls / fetch
User's recommendation: Poor
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Rewards did not get sent I had to change email
It send the reward before I could even change my email. And now dont see it in the email needs to be resent to correct email correct email correct email. Needs to send to correct email again needs to be sent to correct email and again needs to be sent to correct email needs to be sent correct email needs to be sent correct email
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I lost 55,000 points
I lost 98,000 points even tho the night before I had 45,000. Fetch told me receipts were duplicate even though they weren't and that they can't put points back into the account. Good luck
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