Fetch Rewards
Reviews and Complaints
Referral code difficulty. Help not readily available
The person I sent a referral code to had a difficult time with it and there was no one to call for help with it. This is the second time this has happened and I feel that they should reach reaching out and putting this through for me would be what would make me a happy customer but as of right now they keep telling me to do what we’ve already done and had trouble with so they’re not understanding. The last time this happened was the same thing.
This is the second time a referral has not been able to use the referral code that Ive sent them and then no confirmation have I seen. and trying to get a hold of Customer Service someone to take care of it right away is practically impossible.
Therefore, I would like to ask you to give me the credit due for referring a friend. Her name is Jane Doiron
User's recommendation: Referrals sign up is not easy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a plastic card
fetch is by far the best rewards app out here that really woŕks,if you don't believe be than look at the reviews
I want all my rewards in the form of a plastic card. Can you please help me with this? Because pleasing people comes first.
- People are good
- Some are unprofessional
Preferred solution: Deliver product or service ordered
User's recommendation: give them what they request
Hey there! It sounds like we need some more information. Please connect with us at support@fetch.com and we would be more than happy to help!
Unable to redeem my rewards
Fetch sent me a code that was invalid they won't send a valid code and are giving me the run around. It would be nice if I could actually talk to a person instead of a robot
User's recommendation: I don't recommend Fetch to anyone
Oh no! We are so sorry to hear about this.
This sounds like an issue for our Support Team. If you haven’t connected with them already, you may do so at support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Midlothian, Virginia
Se están quedando con mis puntos y me rechazan lo que pido con los puntos
Ya van 2 veces que me han rechazado dos tarjetas de 10.00 cada una y no me devuelven los puntos a la cuenta, se están quedando con mis puntos.
Preferred solution: Full refund
Sentimos lo ocurrido. Esto parece un problema para nuestro equipo de ayuda. Si aún no te has puesto en contacto con ellos, puedes hacerlo en support@fetch.com.
Every time I use my points for my rewards, it says process, and then it goes into decline mode
This has happened several times to me when I redeem my points for retail gift cards. It always says processing and then decline.
Why are my gift cards declining? I have like four sitting in there on my profile that says declined but they take my points thats not fair to me as a dedicated customer so I would appreciate if somebody contact me as soon as possible.
My email is BETTYHAY 12@***.com and a direct phone number is 661-547-**** and my name is Betty. Thank you so much.
User's recommendation: I want my gift cards I use my points so they’re mine. I don’t understand why you guys keep declining them.
Hi there, we're happy to take another look at your account! Please reach out to us at account-review@fetchrewards.com.
Dallas, Georgia
Points
I didnt receive my points for using good Rx! 10,000 points! Points have not been added its been a week now only was told to wait 3 days
User's recommendation: Anita Griffin
Hello, thanks for using Fetch! We're happy to be partnered with GoodRx and offer points on your prescription refills!
If the transaction was completed using your GoodRx information from our app, your points are on the way and will be added to your account within 3 days. Please email us at support@fetch.com if you've been waiting longer, and we'll look into this for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Loganville, Georgia
I've earned 2 $25 rewards and when I tried to use them it says already used. So forget this.
How to use online directions should be more clear. An actual card should be sent instead of limiting you to online purchases.
Very annoying. Both $25 awards are gone. Can't get in touch with anyone.
Seems to be purposely difficult. Don't waste your time.
Preferred solution: Full refund
User's recommendation: Not worth the hassle. There's a friend trying to get her $50 award to work with no success as we speak
Hey there! It sounds like we need some more information. Please connect with us at support@fetch.com and we would be more than happy to help!
I won the sweepstakes 200,000 points and I chose 3 visa cards for 50.00 This morning they were all cancelled. I am not very pleased at all.
I won the sweepstakes. 200,000 points.
I redeemed them for 3, 50.00 visas and they cancelled them. This is not a way to make me want to deal with your company anymore. I don't think Better business bureau would think so either thankyou for your time?, and I hope you review and see the pics also.
Thankyou. 3, 50.00 was how much I redeemed.
User's recommendation: Not very good right now.
Oh no! We are so sorry to hear about this.
This sounds like an issue for our Support Team. If you haven’t connected with them already, you may do so at support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour FETCH REWARDS is not allowing me to scan my 35 receipts a week! Where's your phone number so I can talk to a customer service???
WHAT IS THE PHONE # FOR CUSTOMER SERVICE FOR "FETCH REWARDS?" THE APP ONLY LETS ME SCAN 5 RECIEPTS..
Preferred solution: The phone number to call "Fetch Rewards"...
User's recommendation: Very hard to get ahold of Fetch Rewards by phone..
Hello! We do not offer telephone support, but our agents are always ready to assist you at support@fetch.com!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t login to redeem my points that are expiring
I can no longer log into my account to view my points or to redeem my points, it wont let me in, and my points are going to expire today
Hello! Please contact us at support@fetch.com, and we'll be happy to help. Talk soon!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still haven't received 10,000 points from August promotion
Missing earned points which they added to my account. Don't give up.
I made 3 purchases through Fetch between 8/8 and 8/14, and I never received the 10,000 points. I have contacted them through their in-app help center.
They asked me to send screenshots of everything in my order, but my emails are stuck in the queue and not sent.
I have explained that to them, but they just keep sending the same information to email screenshots, which I can't! I need an alternative.
- Gift cards
- No phone number
Preferred solution: The 10,000 Fetch points I'm owed.
User's recommendation: Have none
Hi there! So sorry you had this experience!
If you have a question after speaking with the Support Team, we are happy to continue working with you.
Please contact us at support@fetch.com. Talk soon.
Brooklyn, New York
Missing point
The app is not calculated my points correctly. I get no help.
It is ignored.
I have screen shoots and they are ignored. Their CS doesnt listen
User's recommendation: Screen shot every time you submit
Oh no! We are so sorry to hear about this.
This sounds like an issue for our Support Team. If you haven’t connected with them already, you may do so at support@fetch.com.
Deltona, Florida
I did not get my rewards. I am still waiting. What’s going on?
im still waiting for my rewards. I never got my rewards the reward phone or tablet that I ordered never got it. I never got any other rewards and I used my points.
We're sorry to hear about this. This sounds like an issue for our Support Team. If you haven’t already contacted them, you may do so at support@fetch.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen trying to fix same problem for months now and probably lost 85000. Points because I can't get REAL help from fetch.
Somehow I have 2 acct with exact same info. Since. This happened I can only get into newest acct set up and all of my points are on the other acct even though EVERYTHING on both acct are exact same.
Hello, our Support Team will be happy to assist you at support@fetch.com. We hope to speak with you soon!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFetch has been good to me some points are hard to get on promos
They don't like to give the big points. Just stay on top of everything you can so they can't act like your lying
User's recommendation: Keep receipts and emails
Oh no! We are so sorry to hear about this.
This sounds like an issue for our Support Team. If you haven’t connected with them already, you may do so at support@fetch.com.
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Hi there! Please make sure that your friend has entered a referral code and snapped a receipt after that. For additional assistance, please email us at support@fetch.com.